Privacy policy
Your details, handled with care
At eThobe, we only collect what we need to make, ship and support your order, and we never sell your personal information. This policy explains what we collect, how we use it, who we share it with, and the choices you have.
Effective date: October 8, 2026
At a glance
This summary is for convenience; the full policy below applies.
What we collect
The information we collect
We collect personal information when you place an order, create an account, subscribe to our newsletter, or contact us. Some technical information is also collected automatically when you browse our website.
Information you give us
- Your name, email address and phone number.
- Billing and shipping addresses.
- Payment details, entered through our secure payment providers.
- Account login details, if you create an account.
- Custom sizing and measurements for your garments.
- Order history and preferences.
- Anything you send when you contact us or subscribe to our newsletter.
Information collected automatically
- IP address, browser type and device information.
- Operating system.
- Pages viewed and time spent on our site.
- Referring website addresses.
- Information gathered through cookies and similar technologies.
How we use it
Why we use your information
Your orders
Processing and fulfilling your order, including making garments to your size and measurements.
Updates
Sending order confirmations, shipping updates and tracking information.
Support
Answering your questions and helping with returns, exchanges and sizing.
A better store
Personalizing your shopping experience and improving our website, products and services.
Marketing
Sending promotional emails about new products and offers, where permitted and only if you've subscribed.
Safety & the law
Preventing fraud and unauthorized transactions, and meeting our legal obligations.
Sharing your information
Who we share it with
We do not sell, rent or trade your personal information. We share it only with trusted third parties when needed to run our business and serve you:
- Payment providers, to process your payment securely.
- Our production team in Pakistan, which receives the order details and measurements needed to make your garments.
- Shipping and delivery partners, to get your order to you.
- Website and business service providers, who help us operate our online store and support our customers.
- Authorities, when we are required to by law.
These providers may use your information only for the purposes we authorize.
Payments, security & cookies
Keeping your information safe
Payments
Card details stay with the processor
Payments are handled by secure third-party payment providers. We do not store full credit or debit card details on our servers, and transactions are encrypted using industry-standard methods.
Security
How we protect your data
We use technical and organizational measures to protect your information against unauthorized access, loss, misuse, alteration and disclosure. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Cookies
Cookies and similar tools
We use cookies to keep the site working, remember your preferences, understand how visitors use the site, improve your experience, and support marketing and advertising. You can disable cookies in your browser settings, but some parts of the site may not work properly.
International transfers
Where your data is processed
Our business operations and order handling are based in Woodbridge, Virginia, United States, and our garments are made by our production team in Pakistan. Because we serve customers in the United States, the United Kingdom, Canada, Australia and other countries, your information may be processed or stored outside the country where you live.
By using our website and services, you consent to these transfers where permitted by law. We take steps to protect your information wherever it is processed.
Your choices
Your rights and preferences
Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Correct information that is inaccurate or incomplete.
- Request that we delete your information.
- Restrict or object to certain types of processing.
- Withdraw your consent to marketing at any time.
To make a request, email support@ethobe.com. We may need to verify your identity before acting on it.
Marketing emails
Only if you subscribe
If you subscribe to our newsletter, we may send you updates about new products, promotions, special offers and company news.
You can unsubscribe at any time using the link at the bottom of any email, or by contacting support@ethobe.com.
Good to know
Other things to know
Keeping your data
We keep personal information only for as long as we need it to fulfil orders, provide customer support, and meet our legal, tax and accounting obligations.
Children's privacy
Our website and services are not intended for children under 13. We do not knowingly collect their information, and if we learn we have, we will delete it promptly.
Other websites
Our site links to other websites, such as our social media pages. We are not responsible for the privacy practices or content of those sites.
Changes to this policy
We may update this policy from time to time. Changes are posted on this page with a revised effective date, so please check back periodically.
Contact us
Questions about your privacy?
If you have any questions about this policy or how we handle your personal information, or you'd like to make a privacy request, please get in touch. We're happy to help.
Related: Shipping policy · Refund policy · Terms of service
Privacy questions
Phone
Address
Dale Blvd
Woodbridge, VA 22193, USA