Shipping policy
From our tailors to wherever you call home
Many eThobe garments are made to order, produced for you, then prepared and dispatched with tracking. This page explains how long that takes, how tracking works, and what to expect if you order from outside the United States.
At a glance
Times are estimates under normal conditions, not guaranteed delivery dates.
How orders ship
Made, prepared, then sent
Every order is processed once payment has been received and verified. Because many of our thobes, bishts and accessories are produced specifically for each customer, most orders need a production period before they ship. Our garments are crafted by skilled artisans in Pakistan, and our business operations and order handling are based in Woodbridge, Virginia.
Production time can vary with the product type, custom sizing requirements, embroidery or personalization requests, seasonal demand and order volume. Once your order is complete, it is prepared for shipment and dispatched through our shipping partners.
Orders with more than one item may sometimes ship separately, depending on production schedules, stock availability or shipping logistics. If that happens, you'll receive tracking for each parcel where available. For international orders, see customs and duties below.
Delivery timelines
How long your order takes
Standard shipping · Worldwide
14–15 business days
Our standard service for customers in the US, UK, Canada, Australia and other countries, under normal circumstances.
Custom sizing & embroidery
May take longer
Custom sizing, embroidery or personalization can add production time, and busy seasons such as Ramadan and Eid see higher demand. For a date-sensitive order, email us to discuss timing before you order.
Express shipping · United States
8–10 business days
For Eid, weddings, Hajj and Umrah travel and other fixed dates. Express times outside the US depend on location and courier availability.
Shipping estimates are guidelines, not guaranteed delivery dates. Business days are Monday to Friday, excluding public holidays. Need your order by a certain date? Email support@ethobe.com before ordering, and we'll tell you honestly whether we can meet it.
Costs & tracking
What to expect
The shipping cost for your order is shown at checkout before you pay, so you can choose the service that suits your date and budget.
Once your order ships, you'll receive a confirmation email with tracking information where available. Please allow a few business days for tracking to become active after shipment. If you have trouble tracking your parcel, contact our support team and we'll help.
Please read before ordering
Customs, duties and taxes
International shipments may be subject to customs inspections, import duties, local taxes and customs clearance procedures in the destination country.
Any customs duties, import taxes, VAT or other government-imposed fees are the sole responsibility of the customer. These charges are set by your local customs authority, not by eThobe, and we cannot control or predict their amount.
Customs processing can also add time to a delivery, which is outside our control.
Unsure what your country charges? Check with your local customs office, or email us before ordering and we'll help you understand what to expect.
Where we ship
Across the US and around the world
eThobe ships worldwide, serving customers across the United States, the United Kingdom, Canada, Australia and many other countries. Delivery to remote or rural areas can take a few days longer than the estimates above.
Check your address
Please make sure your shipping details are accurate at checkout. An incorrect or incomplete address can cause delays, extra shipping charges or reshipment fees, and eThobe is not responsible for orders lost or delayed because of incorrect information.
Delays beyond our control
Customs processing, weather, public holidays, transportation disruptions, carrier delays, high seasonal demand and global events can occasionally slow a delivery. If your parcel stalls, contact us and we'll help.
Lost or damaged parcels
If your package arrives damaged or appears lost in transit, contact us as soon as possible with your order number, photos of the package and product, and a short description. We'll work with the carrier to resolve it.
Ordering for a big day?
Eid, a nikah or a family wedding?
Ordering several thobes or bishts for the same date? Email us before you order with your date and items, and we'll confirm what timing is realistic.
Returns
Damaged or wrong item?
Please inspect your order on delivery. If an item is defective, damaged in transit, or we sent the wrong product, email us right away with your order number and photos, and we'll put it right. Custom-made, personalized and embroidered garments are produced for you and can't be returned for change of mind. Full details are in our refund policy.
Shipping questions
Phone
Address
Dale Blvd
Woodbridge, VA 22193, USA