Refund policy
At eThobe, every thobe is carefully made to order and crafted with attention to detail, quality, and tradition. Because our garments are custom-made and produced specifically for each customer, our return, refund, and cancellation policies differ from those of standard retail stores.
We are committed to providing a fair, transparent and customer-focused experience while maintaining the integrity of our craftsmanship.
Return Policy (30 Days)
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn, unused, and unwashed
- With all original tags attached
- In its original packaging
- Accompanied by proof of purchase or order confirmation
How to Start a Return
- To initiate a return, please contact us at: support@ethobe.com
- If your return request is approved, we will provide instructions on how and where to send your package.
- Please note that returns sent without prior authorization will not be accepted.
- Any item returned without written approval from our support team will be refused, and no refund or exchange will be processed.
- Customers are responsible for return shipping costs unless the return is due to our error.
Refund Policy
Refunds are only available under the following circumstances:
- The item received is defective or damaged
- The incorrect item was shipped
- The item has a manufacturing fault verified by our inspection team
Refunds are not available for:
- Change of mind purchases
- Incorrect sizing selected by the customer
- Custom-made or personalized garments
- Orders placed using discount codes, coupons, promotional offers, or sale pricing
- Minor color variations caused by screen displays or photography
Once your returned item is received and inspected, we will notify you regarding approval or rejection of your refund request.
If approved, the refund will be processed to your original payment method within a reasonable timeframe. Processing times may vary depending on your bank, credit card provider, or payment processor.
Shipping charges are non-refundable unless the return is due to an error on our part.
Custom Made and Personalized Orders
Most eThobe garments are produced specifically for each customer.
Custom-made, personalized, embroidered, altered, or specially tailored orders are non-returnable and non-refundable unless:
- The item is defective
- The item was manufactured incorrectly compared to the approved order details
- We shipped the wrong product
We strongly encourage customers to carefully review all measurements, sizing selections, embroidery details, and customization requests before placing an order.
Exchanges
If you receive a defective or incorrect item, please contact us immediately at support@ethobe.com with photographs and your order number.
Our team will review the issue and arrange a replacement or exchange where appropriate.
Cancellation Policy
- You may cancel your order within 3 working days from the date of purchase, provided production has not already begun.
- To request a cancellation, you must notify us in writing via email at: support@ethobe.com
- If your cancellation request is approved, any payment received will be refunded to your original payment method as soon as possible and no later than 30 days from the cancellation approval date.
- Once production, customization, embroidery, or tailoring work has commenced, cancellation requests may not be eligible for a full refund.
Damaged or Incorrect Orders
Please inspect your order upon delivery and contact us immediately if:
- The item is defective
- The item is damaged during transit
- You received the wrong product
Our team will assess the issue promptly and work with you to find a suitable resolution.
Contact Us
We sincerely appreciate your trust in eThobe.
Our mission is to provide premium-quality thobes that combine tradition, craftsmanship, and modern elegance. We strive to ensure every customer enjoys a smooth and satisfying shopping experience.
If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact our support team:
Email: support@ethobe.com
We are always here to assist you and ensure the best possible experience with eThobe.