Shipping policy
At eThobe, we are committed to delivering premium-quality thobes and Islamic clothing to customers worldwide. Since many of our garments are made to order, production and delivery times may vary depending on the product, customization requirements, and destination.
Please review our shipping policy below before placing an order.
Order Processing
All orders are processed after payment has been successfully received and verified.
Because many of our products are custom-made or produced specifically for each customer, orders typically require a production period before shipment.
Production times may vary depending on:
- Product type
- Custom sizing requirements
- Embroidery or personalization requests
- Seasonal demand
- Order volume
Once your order has been completed, it will be prepared for shipment and dispatched through our shipping partners.
Shipping Timeframes
Standard Shipping
Our standard international shipping service generally takes:
14–15 business days
This timeframe includes production, processing, and delivery under normal circumstances.
Express Shipping
For customers requiring faster delivery, we offer Express Shipping.
United States: Approximately 6–7 business days
Delivery times for other countries may vary depending on location and courier availability.
Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.
Please allow a few business days for tracking information to become active after shipment.
International Shipping
eThobe proudly ships worldwide.
International shipments may be subject to:
- Customs inspections
- Import duties
- Local taxes
- Customs clearance procedures
Any customs duties, import taxes, VAT, or other government-imposed fees are the sole responsibility of the customer.
eThobe has no control over these charges and cannot predict their amount.
Shipping Delays
While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:
- Customs processing
- Weather conditions
- Public holidays
- Transportation disruptions
- Carrier delays
- High seasonal demand
- Global events affecting logistics
Shipping estimates are provided as guidelines and are not guaranteed delivery dates.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided:
- Delivery delays may occur.
- Additional shipping charges may apply.
- Returned packages may require reshipment fees.
eThobe is not responsible for orders lost or delayed due to incorrect shipping information provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact our customer support team as soon as possible.
When reporting a damaged shipment, please provide:
- Your order number
- Photographs of the package and product
- A description of the issue
We will work with the shipping carrier to investigate and assist in resolving the matter.
Order Tracking
Customers may track their orders using the tracking number provided in the shipping confirmation email.
If you experience difficulty tracking your shipment, please contact our support team for assistance.
Multiple Item Orders
In some cases, orders containing multiple items may be shipped separately depending on production schedules, stock availability, or shipping logistics.
If this occurs, tracking information will be provided for each shipment when available.
Contact Us
If you have any questions regarding shipping, delivery times, or order tracking, please contact us:
eThobe Customer Support
Email: support@ethobe.com
We appreciate your trust in eThobe and are committed to delivering exceptional products with reliable worldwide shipping.